UEH Privacy Policy

Effective Date: May 29, 2025

1. Introduction

UEH (Urban Equity Holdings) (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us via SMS, phone, email, or other digital channels.

2. Information We Collect

We collect information about you in several ways:

a. Personal Data

Includes your name, shipping address, email address, phone number, and demographic data (age, gender, hometown, interests) voluntarily provided via registration, forms, or participation in our activities.

b. Derivative Data

Automatically collected information such as IP address, browser type, device information, access times, and pages viewed before and after visiting our site.

c. Financial Data

Payment method details (e.g., credit card numbers, expiration dates) when you transact with us, including purchases, returns, exchanges, or requests.

d. Communication Data

Records of your interactions with us via SMS, phone, or email, including opt-ins, opt-outs, and HELP requests, for compliance and support purposes.

3. How We Use Your Information

Your information enables us to provide a seamless, efficient, and tailored experience. We may use it to:

a. Create and manage your account.

b. Process transactions, send confirmations, and invoices.

c. Provide, operate, and maintain our services.

d. Improve, personalize, and expand our services.

e. Analyze how you use our services.

f. Develop new products, services, and features.

g. Communicate with you (including marketing, promotions, customer service).

h. Send you SMS notifications and phone calls, with your consent.

i. Respond to HELP requests or inquiries.

j. Prevent fraud and comply with legal obligations.

4. Mobile Information Privacy

No mobile information (including phone numbers and text messaging originator opt-in data) will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

5. Information Sharing

We may provide information to subcontractors in support services, such as customer service and technical support, as necessary to provide our services. All other categories of data use exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the text message services.

6. SMS & Phone Communications

By providing your contact information, you consent to receiving SMS and phone communications from UEH. Standard message and data rates may apply. You may opt out at any time by replying STOP to SMS messages. For assistance, reply HELP or call +1 213-785-7853. Consent is not a condition of purchase.

7. Data Security

We implement administrative, technical, and physical measures to safeguard your data. However, no security system is perfect. You acknowledge that transmission of data is at your own risk.

8. Children’s Privacy

We do not knowingly collect or solicit information from children under 13. If we learn we have collected data from a child without parental consent, we will promptly delete it. Please contact us if you believe we may have information about a child under 13.

9. Your Privacy Rights

Depending on your location, you may have rights under privacy laws (such as CCPA) to access, correct, or delete your information. To exercise these rights, contact us at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date. We encourage you to review it regularly.

11. Contact Information

For questions about this policy or our services, contact us at [email protected] or call +1 213-785-7853.